Do I need to create an account to order?
No. Guest checkout is fully supported. We just need an email address so we can send you the order confirmation and shipping updates.
How do I know if a part will fit my oven or range?
Every product listing includes a list of compatible model numbers and part specifications. Match your equipment's model number — usually found on a data plate inside the door or on the back panel — against the compatibility list on the product page. If you are unsure, email us with your model number and we will confirm fitment before you order.
Do you sell OEM parts or aftermarket parts?
We stock both. OEM (original equipment manufacturer) parts are sourced from authorized distributors and are identical to the factory-fitted components. Our aftermarket alternatives are sourced from trusted suppliers and meet or exceed the original manufacturer's performance specifications. Each listing clearly identifies whether the part is OEM or aftermarket.
How quickly will my parts ship?
Most small parts — igniters, heating elements, thermostats, knobs, and gaskets — ship within one business day from our Dallas, TX facility. Larger assemblies and rack sets ship via insured freight, typically within 1–2 business days. Expedited 2–5 day options are available for urgent repairs.
How much does shipping cost?
Shipping is calculated at checkout based on the part, weight, and destination. Standard parcel shipping for small parts is typically $8–$25 within the continental US. Larger freight items are quoted at checkout. Free shipping thresholds may apply — check the cart for current offers.
What payment methods do you accept?
Major credit and debit cards at checkout. For larger orders we can also arrange bank transfer — email us if you prefer that route.
What warranty comes with my part?
OEM parts carry the manufacturer's original warranty where applicable. Pro Kitchen Spares aftermarket and own-brand parts carry a 90-day limited warranty covering defects in materials and manufacture. Full details are on the Warranty page.
Can I return a part if it is the wrong fit?
Yes — within 30 days of delivery for unused parts in original packaging. Wrong-part orders caused by a listing error on our side are fully covered including return shipping. Change-of-mind returns may incur a 15% restocking fee. Full details on the Returns page.
What if my part arrives damaged?
Photograph the packaging and the damaged part immediately upon receipt, then email us within 72 hours. We will arrange a replacement or refund and handle the carrier claim — you will not be out of pocket for a transit-damaged order.
Do you offer technical support for installation?
Yes. Our parts specialists can answer compatibility and basic installation questions via email. For complex repairs on commercial equipment, we recommend engaging a qualified commercial kitchen technician, but we are happy to help you identify the right part and confirm specifications.
Can I order a part I don't see in the catalog?
Yes. Email us the model number and part description and we will check availability through our supplier network. We can often source parts that are not currently listed in our catalog.
Do you ship internationally?
We primarily serve the continental US. International orders are available on request — email us with your location and parts list for a shipping quote.